Hotel Receptionist / Administrative Assistant

About the role

We are looking for a friendly and organized Hotel Receptionist / Administrative Assistant to join our team in Tesano, Accra. You will be the first point of contact for guests and will also support the Hotel Manager with daily administrative tasks.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and respond to phone and email inquiries.
• Provide information on hotel services, room availability, local attractions and transportation.
• Handle guest concerns promptly and escalate issues to management when necessary.
• Process payments, issue invoices and keep accurate transaction records using the hotel’s management system.
• Support the Hotel Manager with data entry, record‑keeping, email correspondence and report preparation.
• Maintain organized records for staff schedules, vendor services, supplies and housekeeping logs.
• Coordinate maintenance and vendor services, and assist in organizing staff meetings and training sessions.

Required profile

• Minimum Diploma qualification.
• Entry‑level experience (up to 24 months) in hospitality, customer service or administrative support is preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational and time‑management abilities.
• Professional, discreet and dependable with a solid work ethic.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with hotel management software such as Cloudbeds or Opera.

What we offer

• Attractive salary package.
• Work schedule of 3 days on‑site and 3 days off per week.
• Opportunity to develop a career in a reputable hotel environment.