Housekeeping Supervisor

About the role

The Housekeeping Supervisor will lead a dedicated team responsible for maintaining the highest standards of cleanliness across residential units, common areas, and grounds within a high‑security estate. This role combines hands‑on inspections, staff coaching, and coordination with maintenance to ensure a pristine environment for diplomatic and corporate clientele.

Key responsibilities

• Supervise daily activities of the housekeeping team, assign shifts and ensure coverage.
• Conduct regular inspections of units, common areas, and outdoor spaces to verify cleanliness standards.
• Manage inventory of cleaning supplies and equipment, track stock levels and place orders.
• Train new staff and provide ongoing coaching to reinforce standards.
• Enforce grooming, hygiene and professionalism standards among team members.
• Coordinate with maintenance to report and follow up on repair issues identified during cleaning.
• Prepare vacant units for new tenant move‑ins to a “show‑ready” condition.
• Handle resident requests and complaints related to housekeeping promptly.
• Maintain cleaning logs, checklists and inspection records.
• Secure keys and access to units during cleaning, ensuring confidentiality.

Required profile

• Minimum three years of housekeeping experience, including at least one year in a supervisory role.
• Previous experience in a hotel, serviced apartment, estate or high‑end residential setting preferred.
• Strong leadership and people‑management abilities.
• Excellent attention to detail and pride in presentation standards.
• Good spoken and written English.
• Ability to work independently and take ownership of outcomes.
• Trustworthy, discreet and comfortable in a private, high‑security environment.
• Physically capable of performing inspections across a large estate on foot.

Required skills

• Basic computer literacy for logging reports and communication.
• Proficiency with WhatsApp for team coordination.
• Proficiency with email for documentation and correspondence.

What we offer

• Competitive salary based on experience.
• Structured onboarding with clear performance expectations.
• Stable, professional work environment within a well‑established estate.
• Opportunities for growth within a company that invests in strong systems and career paths.