IT Support Officer

About the role

Tema Oil Terminal is looking for an IT Support Officer to keep its computer systems and IT equipment running smoothly. The role covers desktop support, hardware maintenance and network support, and involves helping users set up systems and resolve issues.

Key responsibilities

• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Help users set up systems or resolve issues, face-to-face or by phone
• Troubleshoot system and network problems, diagnose and fix hardware or software faults
• Replace parts as required and provide support, including procedural documentation and reports
• Support the roll-out of new applications
• Create new user accounts and profiles and handle password issues
• Respond to call-outs within agreed time limits and manage many open cases at once
• Build good working relationships with users and colleagues such as software developers
• Test and evaluate new technology and carry out electrical safety checks on computer equipment

Required profile

• Minimum high school graduate with a certification in computer networking and hardware
• 5 years of experience in IT support, preferably in a refinery or terminal environment (desirable)
• Logical thinking, strong memory of how software and operating systems work, and excellent listening and questioning skills
• Team player with strong customer focus, attention to detail and ability to prioritise workload

Required skills

• Functional computer networks: installing, configuring and maintaining computers, LAN, WAN and communication systems
• Desktop support and hardware maintenance, including printers, scanners and LAN/WAN hardware
• Software applications such as Windows, MS Office, ERDMS software of NPA and other oil-terminal software
• Cisco, Microsoft or Oracle certification is an added advantage

To apply, send a cover letter and CV with the position as the subject to the employer by 22 November 2021.