IT Support Technician L1 (On-site) – Greater Accra

About the role

We are looking for an IT Support Technician (Level 1) to provide onsite deskside assistance for our Greater Accra office. The role involves handling day‑to‑day hardware and software issues, supporting end‑users, and ensuring the desktop environment runs smoothly.

Key responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart‑hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Required profile

• At least 3 years of experience delivering IT support in a corporate environment.
• Proven ability to troubleshoot desktop, laptop and peripheral devices.
• Familiarity with ITIL incident and request management processes.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating systems
• Active Directory user management
• Microsoft Office and Outlook
• VPN client configuration
• OS imaging and patch deployment
• Hardware installation, IMAC and break/fix
• Printer and scanner support

What we offer

• Full‑time onsite position with a one‑year renewable contract.
• Opportunity to work with modern endpoint management tools.
• Exposure to VIP support and critical incident handling.