Airport Services Duty Officer - Accra

About the role

Qatar Airways is hiring an Airport Services Duty Officer for its Ground Services team in Accra, Ghana. The role covers overall control of shift operations, monitoring airport activities, coordinating with internal and external stakeholders, and ensuring the safe, secure and punctual operation of all Qatar Airways flights, with a focus on customer service and safety compliance.

Key responsibilities

• Oversee day-to-day airport operations and act as the main liaison between airport service providers, authorities and operational users.
• Monitor and coordinate all operational activities during assigned shifts for smooth flight operations.
• Ensure passenger and aircraft handling meet company safety, security and service standards.
• Manage and optimise manpower allocation while keeping team morale, productivity and discipline high.
• Run regular operational and service quality spot checks.
• Resolve customer issues and complaints, working with Customer Relations and other stakeholders.
• Lead shift briefings with supervisors and operational teams.
• Prepare and submit detailed shift and station handling reports to management.
• Manage petty cash expenditure according to financial procedures and keep accurate records.
• Compile monthly operational statistics and reports.
• Delegate tasks to team members and support operational continuity.
• Perform aircraft turnaround checks as assigned and operate aircraft cabin service doors externally where applicable, in line with safety procedures.
• Support additional departmental duties as assigned by management.

Required profile

• Bachelor's degree or equivalent qualification.
• Minimum experience in airport operations, ground handling, customer service or airline operations.
• Strong understanding of airport operational procedures, safety and security requirements.
• Proven ability to lead, motivate and manage operational teams in a fast-paced environment.
• Excellent customer service and conflict resolution skills, and strong communication with internal and external stakeholders.
• Ability to make sound decisions under pressure and manage multiple priorities.
• Experience preparing operational reports and maintaining accurate records.
• Fluency in written and spoken English; CVs must be in English.
• Willingness to work shifts, including weekends, public holidays and irregular hours.

Required skills

• Proficiency in Microsoft Office applications.
• Knowledge of airline systems and airport operations processes is an advantage.