Leader Support Specialist (Full‑time, 40 hrs/week)

About the role

The Global Services Department seeks a Leader Support Specialist to serve as the primary point of contact for bishops, ward and stake clerks in Accra. Working in a contact‑center environment, you will handle calls, messages and emails, providing timely and Christ‑like assistance.

Key responsibilities

• Respond to inquiries from ecclesiastical leaders via phone, email and messaging platforms.
• Educate leaders on new systems and processes and guide them through technical, procedural and administrative issues.
• Leverage the Collaboration Cloud and work with Global Services and Area personnel to resolve challenges.
• Assist in creating training and self‑help materials for leaders.
• Provide feedback on processes, procedures, systems and training to improve service quality.

Required profile

• Member of the Church in good standing and holder of a temple recommend.
• Bachelor’s degree (Business, Communication or related fields preferred).
• At least 1 year of contact‑center experience, or equivalent education plus 5 years of relevant work.
• Strong listening and customer‑focused attitude.
• Ability to give constructive feedback on processes.
• French language proficiency is a plus.

Required skills

• ServiceNow (CRM) experience.
• Proficiency with Microsoft Office applications.

What we offer

• Full‑time, regular employment (40 hours per week).
• Opportunity to serve a global faith community.
• Professional development within a supportive, values‑driven environment.