Nutanix Engineer / Networking IT Support Engineer (Freelance)

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to provide break‑and‑fix services across our enterprise infrastructure in Ghana. This freelance, on‑call position requires strong technical expertise, a valid CCNA certification, and fluent English communication.

Key responsibilities

• Deliver onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues.
• Resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement and support backup and disaster‑recovery solutions.
• Respond to critical incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud projects.
• Maintain accurate technical documentation and incident reports.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification with at least a 90% pass score on the induction assessment.
• Fluent English (spoken and written) and professional customer‑service orientation.
• Ability to work independently in customer‑facing environments.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism).
• VMware and/or Hyper‑V environments.
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing, switching.
• Backup and disaster‑recovery solutions.
• Scripting with PowerShell and/or Python.
• CCNA certification.