Operations & Business Development Supervisor

About the role

We are a growing interior design, furniture, décor and home accessories business seeking a commercially‑minded and highly organised Operations & Business Development Supervisor to drive growth and ensure smooth day‑to‑day operations. The role combines business development, sales coordination and operational management to deliver a seamless customer experience from enquiry through delivery.

Key responsibilities

• Identify and pursue new business opportunities across corporate, residential, hospitality and other relevant segments.
• Build and maintain strong relationships with existing and prospective clients.
• Generate sales leads through networking, referrals, direct outreach and partnerships.
• Prepare and follow up on quotations, proposals and sales opportunities, and negotiate where required.
• Monitor sales performance, market trends and competitor activities.
• Coordinate day‑to‑day operational activities, ensuring orders, projects and customer requests are handled efficiently.
• Liaise with suppliers, artisans, designers and sales personnel to guarantee timely execution and delivery.
• Track customer orders from confirmation through production, procurement, delivery and installation, ensuring timelines, specifications and quality standards are met.
• Resolve operational and customer issues promptly and maintain accurate records of sales, quotations, orders and deliveries.
• Support inventory monitoring and recommend process improvements to enhance efficiency and customer satisfaction.

Required profile

• Bachelor’s degree or HND in Business Administration, Marketing, Sales, Operations Management or a related discipline.
• 3–5 years of relevant experience in business development, sales, operations or the interior design/furniture sector.
• Demonstrated ability to develop client relationships and convert opportunities into business.
• Strong commercial awareness and understanding of sales and business development processes.
• Excellent organisational, coordination and communication skills.
• Ability to manage multiple clients, projects and priorities simultaneously.

Required skills

• Proficiency in Microsoft Office.
• Experience with CRM or sales‑tracking and business‑management tools.