Operations & Corporate Accounts Supervisor

About the role

We are seeking an experienced Operations & Corporate Accounts Supervisor to lead our travel operations and corporate account management functions. The role combines oversight of daily travel bookings, logistics and internal workflows with the responsibility of nurturing corporate client relationships and driving service excellence.

Key responsibilities

• Supervise daily travel operations, ensuring efficient execution of bookings, logistics and internal workflows.
• Lead the Account Management and Operations teams to meet service delivery KPIs.
• Manage and nurture corporate client accounts, delivering high‑quality service and fostering long‑term retention.
• Oversee client communications before, during and after travel to maintain high satisfaction.
• Develop and improve standard operating procedures for operations and account management.
• Monitor team performance, provide coaching and support staff development.
• Collaborate with Business Development to onboard new corporate accounts smoothly.
• Manage vendor relationships and ensure service providers meet company standards.
• Review operational and client performance reports to identify growth opportunities.
• Maintain accurate internal systems, records and product catalogues.
• Support strategic planning and process improvements to enhance operational efficiency.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Hospitality, Tourism or a related field.
• Minimum 4–5 years of experience in operations, account management or travel management with supervisory responsibilities.
• Strong leadership, communication, problem‑solving and organizational abilities.
• Proven capability to manage multiple projects and corporate client accounts simultaneously.
• Deep understanding of travel operations, customer experience and service delivery standards.
• Experience in process improvement, SOP development and operational planning.

Required skills

• Microsoft Office
• Google Workspace