Power Generation Field Service Technician – Level II

About the role

Join Cummins' Service Operations Department in Accra as a Power Generation Field Service Technician – Level II. You will deliver on‑site repairs, preventative maintenance, and diagnostic support for generators and related components, ensuring high reliability for our customers.

Key responsibilities

• Diagnose and resolve less complex generator and component issues on‑site, delivering high‑quality repairs.
• Perform scheduled preventative maintenance to reduce downtime and equipment failure.
• Escalate complex or unresolved problems to senior technicians or supervisors promptly.
• Complete required documentation such as service reports, timesheets, and warranty claims.
• Maintain tools, service vehicles, and equipment in clean, operational condition.
• Adhere strictly to Health, Safety, and Environmental policies and report any risks or incidents.

Required profile

• Apprentice‑certified Power Generation/Electrical Technician (preferred) or vocational diploma from a relevant technical institution.
• Current electrical certification and a locally valid driving permit.
• Basic field service experience with power generation products, including high‑voltage and low‑voltage systems.
• Customer service experience and ability to engage professionally with clients.

Required skills

• Use of diagnostic software and maintenance platforms.
• Operation of electronic diagnostic tools.
• Knowledge of high‑voltage and low‑voltage systems.
• Experience with power generation equipment and components.