Product Specialist – Surface Mining Equipment

About the role

Join Epiroc Equipment Ghana Ltd. as a Product Specialist focused on surface mining equipment. You will work at the heart of our Surface Service operations, using your technical expertise to improve equipment reliability, extend component life, and support customers in achieving their operational targets.

Key responsibilities

• Provide expert technical support to maximise equipment availability, reliability and lifecycle performance.
• Conduct condition monitoring, planned maintenance inspections and raise repair notifications.
• Diagnose equipment failures, advise site maintenance teams on repairs and installations to minimise downtime.
• Monitor recurring failures, identify root causes and implement corrective actions.
• Collaborate with Reliability & Maintenance Leads, Product Support and Service Operations to coordinate customer support strategies.
• Deliver technical training and knowledge transfer to customers and internal teams.

Required profile

• BSc or Higher Diploma in Mechanical or Electrical Engineering.
• Minimum 5 years of practical experience with surface mining equipment.
• Expert‑level knowledge of Epiroc products and strong troubleshooting capabilities.
• Epiroc Technical Certification Level 2 or higher.
• Strong leadership, coaching and team‑development abilities.
• Excellent written and verbal communication skills with a commitment to safety and quality.

Required skills

• Mechanical Engineering
• Electrical Engineering
• Epiroc product knowledge
• Technical troubleshooting
• Diagnostic capabilities
• Microsoft Office proficiency