Service Supervisor – Field

About the role

Epiroc Equipment Ghana Ltd. is seeking a technically strong and people‑focused Service Supervisor – Field to lead field maintenance activities for surface mining equipment. Reporting to the Service Manager, you will ensure high equipment availability, reliability and performance while coaching frontline technicians.

Key responsibilities

• Lead and coordinate site‑based maintenance schedules, resources and technical support.
• Provide expert troubleshooting across mechanical, electrical, hydraulic, pneumatic, RCS and CANBUS systems, including root‑cause and failure analysis.
• Facilitate safety, technical and operator training, and coach technicians to improve competence.
• Drive condition monitoring and preventive maintenance initiatives such as oil sampling and diagnostic practices.
• Collaborate with customers, service teams, dealers and product companies to resolve technical issues and improve machine performance.
• Maintain accurate technical documentation, diagnostic reports, warranty information and service records in line with Epiroc safety standards.

Required profile

• Bachelor’s or Honours degree in Mechanical Engineering or equivalent technical discipline, or trade‑qualified mechanical expertise.
• Strong knowledge of surface drilling and mining equipment, preferably Epiroc products.
• Demonstrated competence in hydraulics, pneumatics, RCS, CANBUS, root‑cause and failure analysis.
• Leadership, coaching and customer‑relation skills with the ability to work independently.
• Excellent verbal and written English communication and technical reporting abilities.

Required skills

• Mechanical engineering principles
• Electrical fault‑finding
• Hydraulics and pneumatics systems
• RCS and CANBUS diagnostics
• Root‑cause and failure analysis
• Oil sampling and diagnostic practices
• Microsoft Excel, Word and Office 365