Receptionist – Front Desk

About the role

The receptionist at Shalina Diagnostics provides the first point of contact for patients and visitors at the diagnostic centre. Working at the front desk, you will ensure a welcoming atmosphere, manage appointment scheduling, and support smooth communication between patients, laboratory staff and management.

Key responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Register patients, collect personal and medical information, and verify documentation before tests.
• Schedule, confirm, and manage appointments for diagnostic tests.
• Answer phone calls, emails and inquiries regarding services, test requirements and operating hours.
• Handle basic billing processes, issue receipts and manage simple payment transactions.
• Maintain and update patient records in the system while ensuring confidentiality.
• Direct patients to the appropriate department or laboratory unit.
• Coordinate with laboratory technicians and medical staff regarding patient schedules and test results.
• Keep the reception and waiting area organized and presentable.
• Address complaints or concerns professionally and escalate when necessary.
• Assist with administrative duties such as filing, data entry and report distribution.

Required profile

• Diploma or certificate in Business Administration, Office Management, Health Administration or a related field.
• Previous experience as a receptionist, front‑desk officer or customer‑service representative; experience in healthcare or diagnostics is an advantage.

Required skills