Service Delivery Manager - Subsea Projects & Services

About the role

Baker Hughes is looking for a Service Delivery Manager to cover its SP&S products and services in the country, based in Takoradi and the Western Region. The role is the focal point for day-to-day operations and supports project teams, operations and function support teams to meet customer contractual requirements. It leads customer contract and order fulfilment and is accountable for business development, customer satisfaction, financials, risk and contract management for dedicated customers in the region. The internal title is Services Senior Manager - Service Delivery Management.

Key responsibilities

• Integrate the customer and the organization and lead product lines, functions, regions and commercial to deliver customer commitments on time and within budget
• Build strong long-term customer relationships and act as single point of ownership for wing-to-wing execution, including project reviews and audits
• Own monthly, quarterly and annual financial targets (Revenue, Contribution Margin, Cash, Past Dues, Operating Margin) and support sales
• Manage commercial execution rhythms such as Project Margin Reviews and QMIs, covering cost review, invoicing, cash collection, claims, contract changes and margin enhancement
• Drive resource utilization and reallocation in line with the S&OP process, and escalate commercial issues and execution risks
• Partner with customers, sales and the region to grow Services & Offshore offerings, sales and profitability
• Take part in project handover with the ITO team and ensure contractual, technical and operational requirements are locked in
• Coach and develop the project team, promote HSE, quality, compliance, customer service and productivity, and own HSE, OTD, cash, margins, NPT reduction and NPS improvement
• Allocate personnel for the safe and timely execution of production enhancement projects

Required profile

• Bachelor's degree from an accredited university or technical college
• Minimum 5 years of experience leading operations in the oil and gas upstream sector (subsea equipment refurbishment and repairs, subsea drilling, subsea installations, subsea completions, surface pressure control systems)
• Minimum 3 years leading oil and gas upstream services business units or departments accountable for service delivery and profitability
• Project management experience in oil and gas upstream or adjacent industries
• Strong communication skills with Operations, Manufacturing, Engineering and Quality teams, and with external stakeholders
• Ability to work in simultaneous offshore operations and to identify new service opportunities from customer needs

What we offer

• Contemporary work-life balance policies and wellbeing activities
• Private medical care options
• Life insurance and disability programs
• Tailored financial programs and additional elected or voluntary benefits