Software Engineering Support Engineer

About the role

The Software Engineering Support Engineer will join Dankslite Limited’s on‑site team in Obuasi, providing day‑to‑day technical assistance for both internal and client‑facing software applications. The role focuses on troubleshooting, performance monitoring, and ensuring smooth deployment and configuration of SME‑oriented solutions.

Key responsibilities

• Investigate and resolve application and system issues reported by users.
• Handle incident tickets, document resolutions, and maintain knowledge‑base articles.
• Assist with software deployments, configuration changes, and updates.
• Monitor system performance and generate performance reports.
• Support database‑related queries and assist the engineering team in debugging.
• Collaborate with cross‑functional teams to improve reliability and user experience.

Required profile

• Basic proficiency in at least one backend language (Node.js, Python, Java, or PHP).
• Foundational front‑end skills (HTML, CSS, JavaScript).
• Understanding of RESTful APIs and relational databases (MySQL or PostgreSQL).
• Familiarity with Git version control and OOP principles.
• Strong analytical mindset, attention to detail, and good communication skills.

Required skills

• Node.js
• Python
• Java
• PHP
• HTML
• CSS
• JavaScript
• RESTful API
• MySQL
• PostgreSQL
• Git
• Object‑Oriented Programming
• React
• Vue
• AWS
• Azure

What we offer

• Hands‑on experience building market‑ready SME software solutions.
• Exposure to business process automation challenges.
• Opportunity to work in a fast‑paced startup environment.