Technical Support Engineer
Niyukti Systems, Inc
Job description
About the role
We are seeking a Technical Support Engineer to deliver enterprise‑level assistance to our customers. The role involves diagnosing software and hardware issues, guiding installations, and ensuring smooth operation of IT environments.
Key responsibilities
- Diagnose and troubleshoot software and hardware problems reported by clients.
- Assist customers with installing applications and programs.
- Resolve network connectivity issues and configure operating systems.
- Utilize remote desktop tools to provide immediate support.
- Respond to client inquiries via email, chat, and phone, delivering clear and concise solutions.
- Prepare written instructions and technical manuals for complex issues.
Required profile
- Degree in Computer Science, IT, Software Engineering or a related field.
- Strong communication skills with the ability to explain technical concepts in simple terms.
- Customer‑focused attitude and a genuine desire to help.
Required skills
- Microsoft technologies (certification a plus).
- Cisco networking knowledge (certification a plus).
- Linux operating systems (certification a plus).
- Remote desktop troubleshooting.
- Network issue resolution.
- Operating system configuration.
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Published 4 weeks ago
Expires 4 weeks from now
35 views · 0 interested
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Niyukti Systems, Inc