Experienced BPO Professional – Confidential Consultation

About the role

We are seeking an experienced BPO professional currently working in Ghana’s BPO sector to take part in a short, paid, confidential industry assessment. The study will focus on operations, compensation, talent availability, shift structures, employee benefits, infrastructure, and service pricing. Your insights will help a client understand the Ghanaian BPO market.

Key responsibilities

• Provide insights on Customer Service / Contact Centre Operations.
• Share knowledge of Sales Development / Outbound Sales processes.
• Discuss Talent Acquisition / Recruitment strategies.
• Explain NOC / Technical Support Operations practices.
• Detail Workforce Management / Scheduling approaches.
• Offer perspectives on overall BPO Operations Management.

Required profile

• Minimum 5 years of experience in BPO, contact centre, shared services or outsourced operations serving international (US) clients.
• Experience at supervisory, operations or management level within Ghana.
• Demonstrated understanding of shift structures, employee benefits, and service pricing.
• Ability to provide confidential, data‑driven insights for industry assessment.

What we offer

• Paid consultation at GHC 1,000 per hour.