Content Designer – AI Conversational Experience

About the role

Zof AI is seeking a Content Designer to shape how our AI talks to the people who depend on it: tone, flow, and especially how it handles uncertainty. The role sits between design, product, and AI engineering, treating language as an interface and testing work against real transcripts to build trust sentence by sentence.

Key responsibilities

• Design the conversational behavior of Zof AI products, including tone, personality, and flow.
• Define how the AI handles uncertainty, such as hedging, asking clarifying questions, or escalating.
• Write and test system prompts and response guidelines together with AI engineers.
• Design human‑handoff moments so escalations feel safe and seamless.
• Review real transcripts and iterate on conversation flows.
• Partner with the evaluations team to make conversation quality measurable.
• Maintain a consistent voice across all product surfaces and channels.
• Raise the overall communication quality of the product under every condition.

Required profile

• Experience in conversation design, UX writing, or content design.
• Working understanding of how large language models behave and fail.
• Excellent command of tone, clarity, and voice.
• Ability to prototype and test conversational flows.
• Comfort collaborating closely with engineers.
• Attention to detail and a high quality bar.
• Clear communication skills.
• Comfort operating in a fast‑moving environment.

What we offer

• Salary: GHS 3,000‑6,000 per month.
• Equity participation.
• Full living package (housing, meals, equipment, wellness where applicable).
• Housing support or provided housing.
• Private chef and meals where applicable.
• Laundry and cleaning support.
• MacBook Pro and premium AI development tools.
• Access to a focused builder environment with sports and wellness facilities.