Fraud Analyst - Telecel Cash

About the role

The Fraud Analyst protects revenue and reduces fraud losses across the T-CASH value chain by identifying, preventing, detecting, investigating and mitigating fraud risks. The role covers customers, agents, merchants, products, systems, processes, third parties and delivery channels, and acts as the first line of defense. It works closely with Product, Technology, Operations, Revenue Assurance, AML, Commercial and Customer Service teams.

Key responsibilities

• Conduct fraud risk assessments across T-CASH products, services and business processes
• Identify fraud vulnerabilities in customer, agent, merchant and partner ecosystems
• Maintain fraud risk registers and track remediation activities
• Evaluate fraud controls and recommend improvements; support fraud risk reviews for new products, channels and systems
• Monitor transactional and non-transactional activity, agent and customer behavior, and review agent onboarding, activation and transactions
• Develop and enhance fraud detection scenarios, rules and indicators, and analyze fraud alerts and suspicious transactions daily
• Escalate high-risk incidents and continuously improve monitoring through analytics and automation
• Review new products and services for fraud risks and embed controls in product design
• Promote a strong fraud risk and control culture

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Information Systems or a related field
• 2-4 years of experience in Fraud Management, Revenue Assurance, Financial Crime, Mobile Money, Banking, Fintech or Telecommunications
• Knowledge of fraud risk management, fraud prevention, fraud investigations and root cause analysis
• Understanding of Mobile Money, Agent and Merchant operations
• Experience analyzing transaction data to identify fraud trends and losses

Required skills

• Advanced Microsoft Office proficiency
• Strong analytical, investigative, problem-solving and report-writing skills
• Strong communication and stakeholder management skills
• Added advantage: CFE, GRAPA, ACAMS or ICA certification, Revenue Assurance and Fraud Management knowledge, SQL and Power BI