Technical Support Engineer

About the role

We are seeking a Technical Support Engineer to deliver enterprise‑level assistance to our customers. You will diagnose and resolve software and hardware issues, guide installations, and ensure smooth operation of client environments.

Key responsibilities

• Identify, troubleshoot, and resolve software and hardware problems for enterprise clients.
• Assist customers with installing applications and configuring operating systems.
• Resolve network connectivity issues and configure system settings.
• Provide real‑time support using remote desktop tools.
• Respond to client inquiries via email, chat, and phone, delivering clear and concise solutions.
• Prepare written instructions, technical manuals, and detailed documentation for complex issues.

Required profile

• Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Customer‑focused mindset and a genuine desire to help users solve problems.

Required skills

• Microsoft technologies (certification a plus).
• Cisco networking fundamentals (certification a plus).
• Linux operating systems (certification a plus).
• Network troubleshooting.
• Remote desktop support tools.