TikTok Live Producer

About the role

TAAC Group is seeking a TikTok Live Producer to manage the backend operations of live sales on TikTok Shop. You will work on‑site in Accra, ensuring each live session runs smoothly by moderating chat, handling the product queue, and tracking orders in real time.

Key responsibilities

• Moderate live chat during TikTok Shop sessions, answer customer questions and remove spam or inappropriate comments.
• Manage the product/item queue, pinning and switching items as directed by the host.
• Track sales, orders, and inventory call‑outs live and report any issues instantly.
• Monitor stream health (audio, video, connectivity) and alert the host to technical problems.
• Coordinate with the host to provide prompts, answer FAQs, or highlight high‑value customer queries.
• Log recurring questions or issues for post‑live reporting.
• Support pre‑live setup (product list, pricing, promo codes) and post‑live wrap‑up (sales summary).

Required profile

• Familiarity with TikTok Shop or TikTok Live and live commerce sales processes.
• Comfortable multitasking across chat, dashboard, and communication tools.
• Strong attention to detail with fast typing and reading speed.
• Good people‑management skills.
• Available to work night hours (8 pm‑5 am GMT).
• Prior experience in livestream moderation, community management, or e‑commerce support is a plus.

Required skills

• TikTok Shop
• TikTok Live