Airport Manager – Accra, Ghana

About the role

As the Airport Manager for Etihad Airways in Accra, you will be responsible for overseeing all aspects of airport operations, ensuring safety, security, and service excellence. You will lead a diverse team, coordinate with service providers, and drive performance to meet regulatory and commercial objectives.

Key responsibilities

• Direct passenger and aircraft handling activities, ensuring compliance with checklists, brand standards and regulatory requirements.
• Manage shift schedules, including weekends and public holidays, to maintain seamless airport operations.
• Oversee safety and security programs, conduct risk assessments, and report on compliance.
• Coordinate VIP, PRM and special guest requirements, including planning and execution.
• Develop and rehearse emergency response, disruption, and business continuity plans.
• Monitor on‑time performance, analyze delays and implement mitigation measures.
• Drive ancillary sales initiatives and ensure adherence to related processes.
• Track customer service metrics and report against key performance indicators.
• Act as the Local Security Contact Officer, liaising with authorities as needed.

Required profile

• Degree‑level education (A‑level or equivalent) or comparable industry experience.
• 7–9 years of senior‑level experience in airport or aviation operations management.
• Proven ability to lead multicultural teams in a high‑pressure, shift‑based environment.
• Strong understanding of safety, security, regulatory and quality standards.
• Excellent communication and stakeholder management skills.

Required skills