Duty Manager / Supervisor – Residence Hospitality & Facility Operations

About the role

The Duty Manager/Supervisor is responsible for overseeing daily operations across front‑desk, housekeeping, security and maintenance during assigned shifts, ensuring service excellence for residents and guests.

Key responsibilities

• Lead on‑duty departments, coordinate daily operations and act as the primary decision‑maker in the absence of senior management.
• Supervise duty supervisors and departmental leads, manage staffing levels, shift coverage and operational readiness.
• Handle escalated resident and guest concerns, resolve service failures promptly and monitor satisfaction.
• Prepare shift, incident and handover reports, and escalate critical issues with recommendations.
• Enforce safety, security and compliance policies, and take charge during emergencies.
• Identify service gaps, recommend improvements and support implementation of new procedures.

Required profile

• Proven experience in duty management, operations management or senior supervisory roles.
• Strong leadership, decision‑making and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Professionalism, accountability and attention to detail.
• Ability to remain composed and decisive under pressure.

Required skills

• Basic to intermediate computer skills for reporting and coordination.