Front Desk Representative

About the role

The Front Desk Representative is the first point of contact for residents, guests and visitors in a high‑end residential setting in Accra. The role combines hospitality, customer service and basic administrative duties to ensure a smooth, discreet and welcoming experience.

Key responsibilities

• Greet residents, guests and visitors courteously and manage visitor registration and access control.
• Answer phone calls, emails and general inquiries promptly and professionally.
• Provide accurate information about facilities, procedures and services.
• Act as primary contact for resident requests, minor complaints and coordinate with facility management, security, housekeeping and maintenance.
• Record, track and escalate requests as needed.
• Maintain daily front‑desk logs, reports and handle deliveries, courier services and mail distribution.
• Support basic administrative tasks assigned by management.
• Uphold confidentiality, security, safety and luxury service standards at all times.

Required profile

• Previous experience in front desk, reception, hospitality or customer service.
• Strong verbal and written English communication.
• Professional appearance, high attention to detail and reliability.
• Ability to multitask and stay composed in a fast‑paced environment.
• Willingness to work flexible shifts, including weekends if required.

Required skills

• Computer literacy (email, data entry, simple reporting).