Sales Support Officer – Automobile Industry

About the role

A leading automobile company in Ghana, recruited through its recruitment partner, is looking for a Sales Support Officer to coordinate and provide sales support to customers by working with distributors in West African countries. The role involves regular outdoor sales and marketing activities, market research and close follow-up with distributors, dealers and customers.

Key responsibilities

• Engage in regular outdoor sales and marketing activities in West African countries
• Provide insights and take action to increase brand awareness
• Conduct market research projects (data collection, feedback)
• Generate and process new sales leads
• Communicate with distributors and dealers in West Africa, solve problems and arrange appointments with clients and the sales team
• Follow up with customers to ensure satisfaction and handle customer complaints
• Meet with distributors and dealers to check that sales staff are performing correctly
• Provide data and reports to the sales team and report recurring customer problems
• Respond to customer emails, texts and phone calls, update client contact details and carry out administrative work such as filing and reporting

Required profile

• Bachelor's degree in Business Administration, Marketing, Economics or Social Sciences; MBA or a professional qualification is an added advantage
• Minimum of 3-5 years of relevant experience in retail and wholesale
• Excellent French and English (oral and written) is a must
• Previous experience in Togo, Benin and other Francophone West African countries is an added advantage
• Knowledge of the motorcycle and automobile industry is an added advantage
• Must reside in Accra or Tema, be under 35 years old, able to drive with a valid licence and ready to travel frequently on short notice

Required skills

• Proficiency in MS Office, with critical use of Excel required
• Analytical, reasoning and problem-solving skills
• Project management, consumer relations, crisis management and reporting skills
• Attention to detail, ability to work under pressure and time orientation

To apply, send your CV to the recruiter's email before the closing date of 20 April 2021.