Account and Business Development Director

About the role

Plugin is looking for an Account and Business Development Director, a senior leadership role responsible for the strategic management of key client relationships, the growth of the agency's client portfolio and the quality of service delivery across all accounts. The role leads, mentors and manages an Account team and acts as a strategic partner to the agency's most important clients, delivering digital, content and media work that drives real business results.

Key responsibilities

• Own and manage the agency's most strategic client relationships at a senior level, acting as a trusted business partner.
• Provide strategic oversight of all client accounts so that work is commercially sound, creatively strong and delivered to the highest standard.
• Lead, manage and mentor the Account Management team, setting performance expectations and driving accountability and excellence.
• Develop and present strategic proposals, campaign plans and growth strategies to senior client stakeholders.
• Identify and convert new business opportunities within existing accounts and through new client acquisition.
• Oversee the financial performance of client accounts, including budget management, forecasting, invoicing and profitability monitoring.
• Collaborate with creative, digital, content and media teams to ensure integrated delivery of client campaigns.
• Lead and contribute to new business pitches, RFPs and agency presentations at a strategic level.
• Monitor and report on account performance, client satisfaction and commercial metrics to leadership, and resolve escalated client issues swiftly and professionally.
• Stay ahead of industry trends in digital marketing, content strategy, social media and media planning.

Required profile

• Significant experience in a senior account management or account leadership role within a digital, content, creative or media agency.
• Proven track record of growing client accounts and winning new business.
• Ability to manage, lead and inspire a team while maintaining client delivery standards.
• Highly organised, able to manage multiple high-value accounts and teams simultaneously.

Required skills

• Deep understanding of the digital, content and media landscape, including social media, paid advertising, influencer marketing and media planning and buying.
• Commercial acumen with experience managing budgets, revenue targets and account profitability.
• Exceptional communication, presentation and negotiation skills at senior client and stakeholder levels.
• Strong strategic thinking and the ability to develop and present compelling client proposals and growth plans.