Administrative Officer

About the role

The Administrative Officer will support the showroom operations of a fashion retail brand in Accra, ensuring smooth daily processes, accurate record‑keeping and effective communication between staff, management and customers.

Key responsibilities

• Monitor showroom stock levels, record inventory movements and report discrepancies.
• Prepare and issue sales invoices, receipts and other transaction documents promptly.
• Coordinate communication among showroom staff, management and customers, following up on orders, payments and deliveries.
• Send reminders for customer orders, appointments and operational activities.
• Handle incoming telephone calls, respond to enquiries, take messages and escalate issues when needed.
• Design and publish promotional flyers and product updates on social media following brand guidelines.
• Maintain organized physical and electronic records, including invoices, inventory logs and supplier information.
• Provide administrative support such as scheduling meetings, managing office supplies and assisting with special projects or events.
• Ensure the showroom consistently reflects brand standards through proper presentation and organization.

Required profile

• Minimum Diploma or Degree in Business Administration, Retail Management, Marketing or a related field (advantageous).
• 1–2 years of experience in administration, retail operations, customer service or a similar role.
• Experience in the fashion, retail or lifestyle industry is a plus.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel).
• Familiarity with Point of Sale (POS) systems and basic invoicing processes.
• Working knowledge of Instagram, Facebook, TikTok and WhatsApp Business.
• Basic graphic design ability using Canva.