Last Mile Manager - Pick Up Stations (PUS)

About the role

Jumia, a pan-African e-commerce platform, is hiring a Last Mile Manager for its Pick Up Stations (PUS) network. You will lead, scale and optimise the station network so that parcels move swiftly and safely from fulfillment hubs to customers, while maximising operational efficiency. The role covers the end-to-end station footprint strategy, partner and 3PL performance, unit delivery economics and cross-functional initiatives.

Key responsibilities

• Scale and expand the PUS network and third-party logistics partners geographically, ensuring optimal coverage, accessibility and capacity.
• Own the end-to-end PUS unit cost strategy, lowering delivery and handling costs while keeping customer and vendor experience benchmarks.
• Oversee daily operations of owned and partner-operated stations, tracking package dwell time, collection success rate, inventory accuracy and capacity utilisation.
• Run regular business reviews with partners and 3PL vendors to enforce service-level agreements and corporate standards.
• Promote secure, careful package handling and reduce loss, damage and bottlenecks during inbound transfers and customer pick-up.
• Work with supply chain, logistics and IT teams to improve workflows and feed operational needs into the tech roadmap.
• Manage and mentor an operations team, set targets and develop station supervisors and field teams.

Required profile

• Bachelor's degree in Engineering, Operations, Supply Chain Management or a related field.
• 3-5+ years of hands-on experience in logistics, last-mile operations, station/hub fulfillment or distribution network management.
• Proven track record of scaling physical distribution networks, managing third-party partners and running unit economics.
• Data-driven approach to KPI tracking and process improvement, with strong stakeholder management and team leadership.

Required skills

• Advanced Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Docs, Drive)
• In-depth knowledge of local market logistics operations strongly preferred

What we offer

• A structured, entrepreneurial environment with a strong impact on the African e-commerce sector.
• A professional, dynamic team and opportunities for personal and professional growth.