Chief Operating Officer

About the role

The Chief Operating Officer (COO) will join the Executive Leadership Team as a strategic partner to the CEO, responsible for turning corporate strategy into measurable operational results. This senior leader will oversee daily operations, drive performance excellence, and support sustainable growth across multiple markets.

Key responsibilities

• Partner with the CEO and executive team to define and execute strategic objectives.
• Translate corporate strategy into operational plans, milestones, and performance indicators.
• Lead business transformation initiatives to improve efficiency, scalability, and growth.
• Ensure alignment of operational priorities across departments and markets.
• Develop and implement policies, processes, systems, and procedures that drive productivity and service excellence.
• Establish performance metrics, monitor results, and introduce corrective actions as needed.
• Support expansion into new regions, including operational readiness and scalable models.
• Provide leadership to senior managers, fostering a culture of accountability, collaboration, and innovation.
• Oversee budgeting, forecasting, financial planning, and cost‑control activities.
• Implement risk‑management frameworks and ensure compliance with regulatory and governance standards.

Required profile

• Proven senior‑level experience in operations leadership, preferably in multi‑market organizations.
• Strong strategic thinking with a track record of translating vision into actionable plans.
• Demonstrated ability to lead large, cross‑functional teams and drive cultural change.
• Excellent communication and stakeholder‑management skills.
• Experience in budgeting, financial planning, and risk management.

Required skills