Claims Assistant

About the role

WTW is seeking a Claims Assistant to support its claims function through accurate administration, data management and documentation coordination. In this role you will help maintain high‑quality claims information, enabling efficient case tracking and timely decision‑making across the team.

Key responsibilities

• Maintain accurate and up‑to‑date claims records, ensuring completeness and reliability.
• Organise and manage claims documentation to support efficient retrieval, case tracking and audit readiness.
• Prepare and compile supporting documents and background information required for claims review and assessment.
• Assist in preparing basic claims reports by gathering, checking and summarising claims data, including claim status and outstanding actions.
• Provide administrative and data support to the Head of Claims and the wider claims team to facilitate effective review, follow‑up and decision‑making.

Required profile

• Previous experience in an administrative, insurance, claims or operations support role is preferred.
• Strong attention to detail and a high level of accuracy when handling data and documentation.
• Good organisational skills with the ability to manage multiple tasks and priorities effectively.
• Clear written and verbal communication skills and the ability to work collaboratively with colleagues and stakeholders.
• A proactive, dependable and service‑oriented approach.

Required skills

• Microsoft Office

What we offer

• Opportunity to work within a global, data‑driven organisation.
• Collaborative culture with opportunities for career growth.
• Supportive environment that values diverse perspectives and authentic contributions.