Client Account Manager – Performance Marketing Agency

About the role

Finch is a performance marketing agency that runs digital advertising and SEO for e-commerce and B2B brands. It is looking for an agency-side Account Manager to be the main strategic contact for a portfolio of clients, leading each relationship and working with the channel specialists (Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, Analytics) to deliver on each client's business goals.

Key responsibilities

• Own the strategy for each client account: goals, KPIs and quarterly roadmaps.
• Run recurring client meetings, manage stakeholders and document next steps.
• Read performance against business metrics (ROAS, CPA, CAC vs. LTV, organic growth) and coordinate actions with Finch's specialists.
• Find and scope growth opportunities: new channels, tests and budget expansions.
• Flag retention risks early and build mitigation plans across the portfolio.

Required profile

• 5+ years as an Account Manager or Account Director at a marketing agency (performance or digital).
• Experience owning several B2B client accounts at once, including the project management behind them.
• Experience as Account Manager on advertising-driven accounts (Paid Search, Paid Social, Programmatic/DSP), coordinating the channel specialists, with a solid grasp of attribution, KPIs and optimization logic.
• Fluent written and spoken English, comfortable leading strategic conversations with senior client stakeholders.
• Base in Latin America or Africa (or anywhere up to UTC+2), available roughly 9am-5pm US Central/Mountain time.
• Nice to have: experience with SEO-driven accounts and with US or international clients.

The role suits candidates whose experience is not mainly in consumer-facing customer service, customer success, ad platforms, affiliate networks, brand e-commerce stores, in-house marketing for a single company, sales or branding/PR agencies without performance accounts.