Customer Operations

About the role

Lassie is building autonomous payment software for doctors' offices. The Customer Operations role ensures new medical practices go live with the platform quickly and experience immediate value. You will guide offices from kickoff through the first successful workflow, acting as the bridge between the product and the customer.

Key responsibilities

• Own end‑to‑end implementations, from initial kickoff to a fully operational workflow.
• Coordinate system access, configure workflows, and manage the operational details required for launch.
• Communicate regularly with doctors' offices to address questions, resolve exceptions, and ensure a smooth rollout.
• Identify recurring customer issues, propose process improvements, and feed insights back to product and engineering teams.
• Collaborate with founders and the core team during the interview process and on a small onboarding project.

Required profile

• Strong communication skills and ability to explain technical concepts to non‑technical users.
• Detail‑oriented mindset with a focus on delivering high‑quality implementations.
• Problem‑solving attitude and willingness to turn customer feedback into actionable improvements.
• Interest in healthcare technology and SaaS products.

Required skills