Customer Service Administrator

About the role

Saint-Gobain Ghana is looking for a highly organised, customer‑focused Customer Service Administrator to support day‑to‑day office operations and deliver exceptional service to customers, employees and external partners in Accra. The role is a 12‑month fixed‑term contract and combines administrative, customer service, HR and office coordination duties.

Key responsibilities

• Manage the front desk, greet visitors and ensure professional reception.
• Coordinate incoming and outgoing correspondence, maintain filing systems and office documentation.
• Monitor and replenish office supplies and oversee office equipment maintenance.
• Arrange travel logistics including visas, accommodation, flights and airport transfers.
• Organise company meetings, events and administrative activities.
• Serve as first point of contact for walk‑in customers, handle inquiries and direct requests.
• Support resolution of customer complaints and assist with satisfaction surveys.
• Coordinate onboarding, induction activities and maintain employee records.
• Process and track E‑VAT invoices, ensure compliance with company policies.
• Liaise with vendors, service providers and external stakeholders for events and stakeholder coordination.

Required profile

• Degree or Diploma in Business Administration.
• 2‑3 years of relevant work experience in a similar role.
• Experience in front‑desk or office administration handling reception, correspondence and filing systems.

Required skills