Customer Service Representative (Entry Level)

About the role

Teledata ICT is looking for an enthusiastic Customer Service Representative to join its Kokomlemle office in Accra. This entry‑level position involves daily written communication with customers, helping them resolve issues while learning broadband, Wi‑Fi, and VoIP concepts.

Key responsibilities

• Respond to customer inquiries via email and messaging tools in clear, warm English.
• Provide empathetic assistance to stressed or upset customers.
• Maintain accurate records of interactions and follow‑up actions.
• Collaborate with the team to continuously improve service quality.

Required profile

• Willingness to work a rotational Saturday shift (9:00 am–1:00 pm) plus Monday‑Friday 8:00 am–5:00 pm.
• Ability to work on‑site at the Kokomlemle office; remote work is not an option.
• Residence within Greater Accra with a realistic daily commute.
• Excellent written and spoken English.
• Genuine empathy, patience, and reliability.
• Comfort using computers, email, and messaging applications.
• Any education level from senior high school upward; a degree is not required.

Required skills

What we offer

• Competitive entry‑level compensation aligned with market rates.
• Opportunities to develop technical knowledge in broadband, Wi‑Fi, and VoIP.
• A stable, supportive team environment.