Customer Success Engineer – East/Central

About the role

As a Customer Success Engineer at Quantum Metric, you will support a portfolio of high‑profile clients, guiding them through implementation, onboarding, adoption, and growth of the Quantum Metric platform. You will translate client objectives into technical solutions that drive measurable business outcomes.

Key responsibilities

• Adapt quickly to shifting priorities in a fast‑moving environment.
• Equip stakeholders with the capabilities to execute their digital strategy.
• Define implementation plans and configure the Quantum Metric platform to meet client requirements.
• Develop custom JavaScript functions to capture data and satisfy complex use cases.
• Set up alerts, dashboards, and reports that provide real‑time visibility into digital performance.

Required profile

• Experience developing, implementing, or managing digital solutions.
• Background in professional services, customer success, sales engineering, or solutions consulting is preferred.
• Strong understanding of web technologies, analytics, front‑end development, and UX/UI best practices.
• Hands‑on development experience with HTML, CSS, and JavaScript.
• Proficiency with digital analytics tools such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf.

Required skills

• JavaScript
• HTML
• CSS
• React, Angular, or Vue (a plus)
• Adobe Analytics
• Adobe Target
• Google Analytics
• Optimizely
• Tealeaf

What we offer

• Remote‑first work environment with a diverse, inclusive culture.
• Coaching and training programs to accelerate career growth.
• Employee Resource Groups and regular company‑wide events.