Data Analyst – Customer Support

About the role

As a Customer Support Data Analyst at Bolt, you will turn support data into actionable insights that improve service quality and operational efficiency. You will automate data pipelines, build dashboards, and partner with cross‑functional teams to enable data‑driven decision making.

Key responsibilities

• Design, build, and maintain Customer Support dashboards and regular reports.
• Analyse performance data, spot trends, and present clear insights to leadership.
• Monitor data quality across pipelines, dashboards, and source systems, resolving any reporting issues.
• Develop and maintain Looker models, dashboards, and persistent derived tables (PDTs) while improving automation.
• Collaborate with Operations and Engineering on data integration, reporting requirements, governance, and compliance.
• Provide historical analysis to support forecasting, capacity planning, and peak‑season preparation.

Required profile

• Practical experience in data analytics, preferably with customer‑support or operations data.
• Strong SQL proficiency; experience with Python, R, or another programming language is a plus.
• Familiarity with Looker, Tableau, Power BI, or similar data‑visualisation tools.
• Ability to work with senior stakeholders and produce clear, concise reports.

Required skills

• SQL
• Python
• R
• Looker
• Tableau
• Power BI