Engineer, Network Monitoring Center

About the role

Provide technical and operational oversight of Network Operations Center activities, ensuring effective network monitoring, incident handling, escalation, change execution support, TowerCo coordination and Service Desk interface management.

Key responsibilities

• Oversee day‑to‑day NOC operations, managing alarms, incidents, escalations and service‑impacting events per procedures and service levels.
• Monitor NOC performance against KPIs, SLAs, OLAs and contractual obligations, driving improvement actions.
• Coordinate planned change activities, confirming readiness, monitoring implementation and tracking post‑change outcomes.
• Liaise with TowerCos on infrastructure incidents, power outages, site access issues and restoration activities.
• Interface with the Service Desk for ticket management, escalation and customer‑impact communication.
• Analyse incident trends, recurring faults and ticket patterns to identify risks and recommend corrective actions.

Required profile

• BSc in Electrical/Electronic Engineering, Telecommunications Engineering, Computer Engineering, Computer Science or related discipline.
• Minimum three years experience in Network Operations, NOC/NMC, managed services governance, service assurance, change or incident management, TowerCo operations or similar telecom environment.

Required skills

• IP networks, transmission systems, radio access networks, core network operations.
• Network monitoring tools, incident management, data analytics.
• NOC governance, SLA/OLA management, change management.
• TowerCo operations, passive infrastructure handling.
• Network management systems, alarm‑monitoring tools, service‑management platforms, operational dashboards.