Export Customer Service Supervisor (EU & US Markets)

About the role

We are seeking an Export Customer Service Supervisor to lead our customer service operations for the European and US markets. The role bridges international customers, Chinese agents, and internal teams, ensuring smooth export processes and high‑quality service.

Key responsibilities

• Oversee export customer service activities for the EU and US markets.
• Serve as primary liaison between international customers and Chinese agents.
• Coordinate export documentation, compliance, and logistics to ensure timely order fulfillment.
• Monitor shipments, proactively resolve delays or issues.
• Maintain strong customer relationships by handling inquiries, complaints, and feedback.
• Prepare and analyse export sales reports to support business decisions.
• Assist the Market Manager in implementing customer‑service strategies aligned with export goals.
• Train, mentor and supervise junior customer service team members.

Required profile

• Master’s degree in International Business, Logistics, Supply Chain Management or a related field.
• Minimum 3 years experience in export customer service, logistics or international trade.
• Fluent in Mandarin Chinese and English (written and spoken).
• Strong knowledge of export documentation, Incoterms and international shipping regulations.
• Excellent organisational, problem‑solving and multitasking abilities.
• Leadership qualities with the ability to coach and inspire a team.

Required skills

• MS Excel
• MS Word
• MS PowerPoint
• ERP/CRM systems (experience preferred)

What we offer

• Competitive salary and benefits.
• Opportunity to shape market strategies in a growing region.
• Collaborative and inclusive work environment.
• Chance to work with a leading company driving industrial growth in Ghana.