Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site technical assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. This role involves hands‑on support for a variety of IT assets across the organization.

Key responsibilities

• Provide on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up, troubleshoot, and maintain printers and network printers.
• Assist with conference room AV setup and meeting‑room technologies.
• Deliver high‑touch VIP/end‑user support.
• Support Office 365 issues and general user account problems.
• Install and troubleshoot compliance and security software.
• Provide support for both Mac and Windows devices.
• Adhere to defined Service Level Agreements (SLAs) and document incidents.
• Participate in after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge, including DHCP, DNS, and LAN connectivity.
• Experience with printer and network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop hardware and software support
• Peripheral device configuration
• Basic networking (DHCP, DNS, LAN)
• Printer and network printer troubleshooting
• Office 365 administration
• System imaging
• Inventory management
• Vendor coordination
• Mac OS support
• Windows OS support
• Compliance/security software installation