Front Desk & Client Experience Officer (Receptionist)

About the role

Beauty in Bits Aesthetics, a beauty and aesthetics clinic in Osu, Accra, is recruiting a Front Desk & Client Experience Officer/Receptionist. The successful candidate will be the first point of contact for clients and visitors, creating a welcoming and professional front-office experience. The recruitment is handled by ARX CONSULT on behalf of the clinic.

Key responsibilities

• Welcome and attend to clients and visitors, including walk-ins, and answer telephone calls and general enquiries
• Provide information on services, treatments and pricing, handle complaints and collect client feedback
• Maintain accurate client records, handle emails and correspondence, enter data and prepare basic reports using Microsoft Word and Excel
• Support recording of payments, issue receipts and help document cash, Mobile Money and POS transactions
• Coordinate with the clinic team, monitor supply needs and uphold confidentiality

Required profile

• Minimum of an SHS certificate; a diploma or degree in Hospitality Management, Business Administration, Office Management or a related field is an advantage
• Previous experience in reception, hospitality, customer service or administrative support
• Good computer literacy, excellent communication skills and strong interpersonal and organisational abilities
• Ability to work independently and in a team, with attention to detail and a courteous, professional disposition

Required skills

• Microsoft Word and Excel
• Mobile Money and POS transaction handling (an advantage)
• WhatsApp Business and basic digital tools (an advantage)
• Canva and other productivity apps (an advantage)

To apply, send an updated CV, a short cover letter, your location and earliest availability to the recruiter by email, quoting the application subject line, before the deadline of 15 November 2025. Only shortlisted candidates will be contacted.