Front Desk Executive

About the role

As the first point of contact at Shalina, the Front Desk Executive ensures a professional and welcoming environment for visitors, vendors, and employees while supporting smooth administrative operations in a regulated pharmaceutical setting.

Key responsibilities

• Greet and register visitors, auditors, regulatory bodies and vendors in line with company policies and compliance requirements.
• Manage incoming calls, emails and general inquiries, routing communications accurately.
• Schedule appointments, meetings and conference rooms for management and departments.
• Maintain visitor logs, issue access badges and support security protocols.
• Coordinate domestic and international travel arrangements, including flight bookings, visas, hotel reservations and itineraries.
• Receive, log and distribute couriers, official correspondence and regulatory documents.
• Provide administrative support such as filing, data entry, document tracking and report circulation.
• Assist HR and Administration with onboarding, employee movements and internal communications.
• Ensure reception and common areas remain organized, professional and presentable.
• Handle complaints and issues professionally, escalating when necessary.

Required profile

• HND or bachelor’s degree in Business Administration, Office Management or related field.
• 3–5 years of experience as a receptionist, front desk executive or administrative officer.
• Strong understanding of confidentiality, compliance and documentation requirements in a regulated environment.
• Excellent organizational, multitasking and time‑management abilities.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.
• Familiarity with basic office management systems.