Front Desk Officer

About the role

The Front Desk Officer serves as the first point of contact for visitors, clients and other stakeholders of the organisation. The role creates a welcoming and professional reception environment, manages incoming calls and enquiries, keeps front desk records and supports the smooth flow of communication. It is a full-time position in the non-profit and NGO sector.

Key responsibilities

• Welcome and receive visitors, clients, partners and other stakeholders courteously and professionally.
• Answer, screen and redirect incoming telephone calls, and take accurate messages.
• Direct visitors' enquiries to the right office, staff member or department.
• Receive, sort, record and distribute mail, letters, parcels and other correspondence.
• Maintain an organised reception area and keep visitor logs, contact lists, directories and other records up to date.
• Assist with preparing, updating, filing and maintaining administrative documents and records.
• Provide basic administrative support, help coordinate appointments and meetings, and answer routine enquiries about the organisation.
• Maintain confidentiality of visitors' information and sensitive documents.
• Communicate professionally and respectfully with staff, visitors and external stakeholders, and perform other reception and administrative duties as assigned.

Required profile

• Pleasant and professional personality.
• Strong communication and interpersonal skills.
• Good organisational abilities.
• Confidence to interact respectfully with people from diverse backgrounds.