Front Desk Representative

About the role

We are hiring on behalf of a client who needs a pleasant Front Desk Representative to handle all receptionist and clerical duties at the main entrance desk. The person is the face of the company for visitors and is responsible for the first impression made, making guests and visitors feel comfortable and valued.

Key responsibilities

• Keep the front desk tidy and presentable with pens, forms and paper
• Greet and welcome guests, answer questions and address complaints
• Answer incoming calls, redirect them or take messages
• Receive and distribute letters and packages
• Prepare outgoing mail and draft correspondence
• Check, sort and forward emails
• Monitor office supplies and place orders when needed
• Keep updated records and files, monitor office expenses and costs
• Handle other duties as assigned, such as travel arrangements and schedules

Required profile

• Proven experience as a front desk representative, agent or in a similar position
• High school diploma; additional qualifications are a plus
• Friendly, perceptive and disciplined, with strong communication and customer service skills

Required skills

• Familiarity with office machines such as fax and printer
• Office management and basic bookkeeping
• Proficiency in English, oral and written
• Excellent knowledge of MS Office, especially Excel and Word