Front Office Administrator

About the role

The Front Office Admin at IDP Education Ghana Limited ensures smooth front‑office operations and delivers an excellent customer experience for students, partners and visitors in Kumasi.

Key responsibilities

• Serve as the primary point of contact for visitors, students and partners, providing a welcoming environment.
• Manage incoming communications (phone, email, walk‑ins) and direct enquiries to the appropriate personnel.
• Coordinate appointment scheduling and reception duties for the Student Placement and Customer Care teams.
• Maintain correspondence, records and databases to support administrative efficiency.
• Assist with general office tasks such as filing, document preparation and supply management.
• Collaborate with Customer Care and Student Placement departments to ensure consistent service levels.

Required profile

• BSc in any social science or related field.
• Proven experience in a front‑office or administrative support role, preferably in a customer‑service or educational setting.
• Strong organisational, multitasking and attention‑to‑detail abilities.
• Effective verbal and written communication skills for engaging diverse stakeholders.
• Ability to work collaboratively while taking initiative and accountability.

Required skills

• Proficiency with MS Office applications (Word, Excel, Outlook).
• Experience using digital communication tools and office software.