Front Office Supervisor – Hotel Front Desk
Mövenpick Hotels & Resorts · Accra
Job description
About the role
The Front Office Supervisor supports the Front Office Manager in delivering exceptional guest experiences. This role ensures smooth registration, accurate billing, and a professional atmosphere.
Key responsibilities
- Ensure guest happiness and satisfaction through attentive service.
- Manage accurate billing and swift registration processes.
- Foster a convivial and professional front‑office environment.
- Assist in training and supervising front‑office staff.
Required profile
- Working knowledge of day‑to‑day hotel front office procedures.
- Eye for detail with strong customer service and communication skills.
- Computer proficiency and basic math skills.
- Strong knowledge of Fidelio, Opera and Micros systems.
- Minimum 5 years’ experience in a 4‑ or 5‑star hotel.
- Excellent verbal and written English communication.
- Ability to train and mentor staff.
Required skills
- Fidelio
- Opera
- Micros
What we offer
- Competitive remuneration packages.
- Opportunity to work with a leading international upscale hotel company.
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Published 9 hours ago
Expires 1 week from now
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Mövenpick Hotels & Resorts
Accra