IT Support Specialist

About the role

The IT Support Specialist will keep the Group’s people productive by resolving day‑to‑day technology issues and maintaining reliable workplace systems. You will provide practical technical support across the devices, accounts and applications employees use every day.

Key responsibilities

• Deliver first‑ and second‑line support for laptops, user accounts, business applications, connectivity and collaboration tools.
• Diagnose incidents, document work accurately and follow issues through to confirmed resolution.
• Set up and maintain user devices, access permissions, software and core workplace technology in line with approved controls.
• Monitor recurring issues, improve support guidance and escalate infrastructure or security risks with useful technical context.
• Guide colleagues on safe technology use, account security and reliable data‑handling practices.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
• Working knowledge of Windows or macOS support, networking fundamentals, Microsoft 365 or Google Workspace, endpoint troubleshooting and service‑desk practices.
• Clear communication, strong documentation habits and the judgement to handle users and operational information with care.

Required skills

• Windows and macOS support
• Networking fundamentals
• Microsoft 365 and Google Workspace
• Endpoint troubleshooting
• Service‑desk practices
• CompTIA A+, Network+, ITIL or equivalent certifications (advantageous)