Logistics Network & Operations Manager

About the role

The Logistics Network & Operations Manager oversees the Sorting Center, Reverse Logistics, and Freight Transport operations within Jumia's supply chain, ensuring efficient parcel delivery and SLA compliance.

Key responsibilities

• Supervise daily physical operations across sorting, reverse logistics and transport hubs, applying FIFO processes to improve delivery timelines.
• Track parcel backlogs, monitor hub quality standards and coordinate delivery capacity with dispatch agents and 3PL partners.
• Optimize outbound parcel flows and freight routes to reduce transport cost per package.
• Lead and train Sorting Center and Transportation Managers, manage floor teams and ensure site security.
• Implement continuous‑improvement projects, roll out scalable warehouse processes and build dashboards to monitor logistics KPIs.
• Conduct field visits, travel to regional hubs and collaborate with internal departments and external transport partners.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Industrial Engineering or related field.
• Minimum 5 years of progressive experience in physical logistics, e‑commerce fulfillment, manufacturing or distribution.
• Proven ability to manage large warehouse/fleet teams and strong logistics project‑management skills.
• Methodical, results‑oriented mindset with flexibility to adapt to changing operational needs.

Required skills

• High analytical ability with proficiency in Excel or Google Sheets.
• Familiarity with Warehouse Management Systems (WMS) or Transport Management Systems (TMS) is a plus.

What we offer

• Entrepreneurial yet structured environment with strong impact on African e‑commerce.
• Opportunity to join a professional, dynamic team and grow personally and professionally.
• Potential to develop into future leadership roles within the company.