Manager, Home Customer Management

About the role

MTN Ghana is looking for a Home Customer Management Manager (L3) in Accra, reporting to the Senior Manager, Home Commercial & Market Development. The role drives the acquisition, growth and retention of the Home broadband customer base by owning the products, propositions and digital journeys customers buy, use and stay on, covering the full product lifecycle from insight and pricing to go-to-market, in-life management and retirement.

Key responsibilities

• Own the Home customer management and product strategy, segment the customer base and define competitive bundles, digital products and lifecycle offers that grow connections and revenue while reducing churn.
• Lead product launches end to end, including requirements, IT/billing configuration, network readiness, testing, training and channel readiness, and manage base migration and the retirement of underperforming products.
• Develop pricing, business cases and commercial models, plan and measure promotions by ROI, and lead go-to-market including marketing, channel readiness, sales enablement and customer communications.
• Support digital products and journeys such as self-service onboarding, app and web purchase, self-installation, usage management and digital payments, tracking adoption and conversion.
• Manage product partnerships with device/CPE vendors, content partners and ecosystem partners, and negotiate vendor contracts.
• Report on key product KPIs (connections, revenue, ARPU, margins, churn, unlimited share of base) and ensure compliance with MTN policies and regulatory requirements.

Required profile

• Bachelor's degree in Economics, Business Administration, Commerce, Marketing, Engineering, Computer Science or Social Science.
• At least 5 years of related experience, including at least 3 years in a supervisory role.
• Proven product management or proposition development experience, including pricing, business cases and commercial models.
• Experience in customer lifecycle or base management; telecoms, FMCG or services background, and telecoms/broadband experience are advantages.
• Exposure to diverse cultures and geographies is an advantage.

Required skills

• Product development and lifecycle management, digital product management and agile delivery.
• Proposition development, pricing, business case modelling and go-to-market planning.
• Customer insight, segmentation, marketing research and customer lifecycle management.
• Competitive intelligence, partner and vendor management, and data privacy and compliance.
• Microsoft Office Suite and Power BI.

To apply, candidates must include the reference MTN-HOME-ADTRACK13-26 in the email subject, attach their CV and answer which of MTN's five Live Y'ello values resonates most with them, before 16 November 2026.