Operations Manager

About the role

We are looking for an experienced Operations Manager to lead the day‑to‑day operations of a medium‑sized eco‑tourism hotel in Odumase Abrafo, Ghana. The role combines operational oversight, guest experience excellence, and sustainability initiatives.

Key responsibilities

• Develop and implement operational policies, procedures, and best practices.
• Manage daily operations, staff, and departmental performance.
• Ensure compliance with legal regulations, health, and safety guidelines.
• Enhance customer service quality and satisfaction.
• Handle budgets, forecasting, and resource allocation.
• Collaborate with cross‑functional teams, vendors, and suppliers.
• Monitor performance, provide coaching, training, and feedback.
• Optimize workflows and processes.
• Drive sales, occupancy, and marketing initiatives.
• Implement sustainability practices and ensure compliance.
• Address guest complaints and manage events.
• Prepare operational and management reports.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, or related field, or equivalent experience.
• 5–8 years of hotel experience, including at least 3 years in a managerial role.
• Experience managing a medium‑sized hotel is an advantage.
• Willingness to live within 30 minutes of the work location.
• Passion for eco‑tourism and sustainability.

Required skills

• Proficiency with hotel management systems (e.g., Airbnb, Booking.com).
• Financial management and budgeting expertise.

What we offer

• Attractive compensation package.