Operations Officer

About the role

The African Centre for Technical Training (ACTT) is looking for an Operations Officer based in Adenta, Accra, who reports to the Founder & President. The role oversees and optimizes operational functions across the organization, including HR management, procurement, compliance, team supervision, client engagement, project management and coordination with the finance department, supporting ACTT's mission. It is a full-time position on a 1-year renewable contract.

Key responsibilities

• HR management: oversee employee relations, performance management and policy implementation; lead recruitment; develop HR strategies; ensure compliance with labor laws and internal policies.
• Procurement and vendor management: manage end-to-end procurement, vendor selection and contract negotiation; build supplier relationships; monitor inventory levels.
• Legal and regulatory compliance: ensure adherence to legal standards, oversee contract management with legal counsel, and maintain institutional records and filings.
• Team leadership: provide operational oversight to cross-functional teams, set performance expectations, coach and mentor staff, and foster a high-performance culture.
• Client relationship management: act as primary liaison for external stakeholders and institutional partners, address client concerns and build strong partner relationships.
• Financial oversight: collaborate with the finance team on budgets, forecasts and financial planning, and support payroll, accounts payable/receivable and reporting.
• Recruitment and staffing support: work with department heads to fill roles through a compliant hiring process.
• General operations and administration: oversee daily operations, assist with risk management, logistics, scheduling and office coordination.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Human Resources or a related field.
• Experience in operations, HR or organizational management.
• Solid understanding of Ghanaian labor laws, procurement processes and compliance frameworks.
• Leadership, team management, problem-solving, negotiation and communication skills.
• Financial literacy and experience collaborating with finance functions.
• Integrity, discretion and professionalism; ready for a start-up environment and a participatory community.
• Nice to have: hands-on approach to building at ACTT, and experience in an academic setting, construction company or TVET institute.

Required skills

• Proficiency in Microsoft Office Suite and operational software tools.